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Refund Policy

​Last updated: [Date]

Thank you for shopping with [Your Website Name]. We want you to be satisfied with your purchase. Please read this Refund & Return Policy carefully before placing an order.

Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect

  • The issue is reported within 24–48 hours of delivery

  • The product is unused, unworn, and in original condition

  • Original packaging, invoice, and tags (if any) are intact

📌 Due to the nature of jewellery, items once used or worn are not eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund unless damaged or incorrect:

  • 1-gram jewellery

  • Silver ornaments

  • Watches

  • Customized or personalized products

  • Items bought on sale, discount, or special offers

Return Process

To initiate a return, please contact us with the following details:

  • Order ID

  • Reason for return

  • Clear photos/videos of the product and packaging

Email: 
Phone: +919529812303

Our team will review the request and respond within 2–3 business days.

Refunds

  • Once the returned item is received and inspected, we will notify you of approval or rejection.

  • If approved, the refund will be processed within 5–7 business days.

  • Refunds will be made to the original payment method only.

⏱️ Bank or payment gateway delays may vary and are beyond our control.

Replacement / Exchange

  • Replacement or exchange is allowed only for damaged, defective, or incorrect items.

  • If the same product is unavailable, a refund will be initiated.

Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to our error.

  • Return shipping costs (if applicable) must be borne by the customer unless stated otherwise.

Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once shipped, cancellation is not allowed.

  • Refunds for cancelled orders (before dispatch) will be processed within 5–7 business days.

Damaged or Missing Items

If your package arrives damaged or items are missing:

  • Inform us within 24 hours of delivery

  • Provide an unboxing video and clear images (recommended)

Failure to report within the specified time may result in rejection of the claim.

Governing Law

This Refund Policy is governed by:

  • Consumer Protection Act, 2019

  • Information Technology Act, 2000

  • Laws of India

All disputes shall be subject to the jurisdiction of courts in [Your City/State].

Contact Us

For any return or refund-related queries:

Website Name: [Your Website Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Business Address]

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